Terms of Use

1. Introduction and Acceptance

These terms of use apply to your use of the website of Exclusive Networking & Intelligence Platform (https://enip.ai — hereafter the "Website", "ENIP") and Exclusive Networking & Intelligence Platform mobile application (iOS application / Android application — hereafter the "App", "ENIP"), (together, the "Platform"), provided by Echelonera Technologies Private Limited, a company incorporated under the Companies Act, 2013, bearing CIN U62099RJ2023PTC090504, having its registered office at Flat No. M 70/110, Mansarovar, Jaipur, Rajasthan – 302020, India (hereafter "we" or "us" or "our" or "company"). Please go through them carefully. If you object to anything in the terms of use or our privacy policy, please do not use the website or the app or any other service we offer.

In these Terms, "Services" means the Platform and all features, content and services we provide through it; "User" means any person who registers for or uses the Platform; and "Terms" means these Terms of Use together with the documents incorporated by reference.

By downloading, installing, accessing, registering on, or otherwise using ENIP, you agree to be bound by these Terms, our Privacy Policy, our Child Safety Policy, EULA, and our Community Guidelines, each of which is incorporated into these Terms by reference.

If you use the iOS App, the EULA also applies to your licence to use the App. If these Terms conflict with the EULA on the licence to use the App, the EULA prevails; on every other matter, these Terms prevail. Apple Inc. is not a party to these Terms.

We may amend these Terms from time to time in accordance with Section 19. Your continued use of ENIP after any such amendment constitutes your acceptance of the amended Terms.

2. Eligibility

By using ENIP, you represent and warrant that:

• you are at least 18 years of age;
• you have the legal capacity to enter into a binding contract under the Indian Contract Act, 1872;
• you are not barred from using the Services under any applicable law;
• you have not been previously suspended or removed from ENIP for violation of these Terms or our Community Guidelines;
• all registration information you provide is accurate, current, and complete, and you will maintain the accuracy of such information; and
• you will use only one active account, and the account is for your own personal, individual use.

ENIP is currently offered only to Users located in India.

We may ask you to verify your age or identity. We will suspend and delete any account that we find belongs to a person under 18, as described in our Child Safety Policy.

3. Account Registration and Security

To use most features of ENIP, you must register using your mobile number and complete OTP-based verification. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at [email protected] if you become aware of any unauthorised use of your account.

We reserve the right to refuse registration, suspend, or terminate any account that we reasonably believe is inauthentic, duplicative, fraudulent, or in violation of these Terms.

4. Description of Service

ENIP is a community-building platform that allows Users to create profiles, discover and connect with other Users, engage in community discussions, and communicate via chat, voice, and video calling, supported in part by AI-driven search, ranking, recommendation, and matching features. ENIP does not guarantee that you will find a match, connection, or relationship, and does not conduct criminal background checks on Users unless expressly stated otherwise. You are solely responsible for your own safety when interacting with, meeting, or communicating with other Users, whether on or off the Platform. Please review our safety guidance in Section 9 before meeting anyone in person.

5. User Conduct and Community Guidelines

Your use of ENIP is subject to our Community Guidelines, which set out in detail what is and is not permitted on the Platform, including in relation to nudity and sexual content, bullying and abuse, child safety, commercial activity, controlled substances, extremism, hate speech, authenticity, misinformation, violence, scams, harassment, spam, and self-harm content. By using ENIP, you agree to comply with the Community Guidelines at all times. We may remove content, restrict features, or suspend or terminate your account for any violation.

Zero tolerance. ENIP has zero tolerance for objectionable content and abusive users. Content or conduct that violates the Community Guidelines is removed, and the responsible Users are suspended or permanently removed.

6. User Content

6.1 Your Content

"User Content" means any profile information, photographs, videos, resumes, posts, messages, or other content you submit, or transmit through ENIP. You retain ownership of your User Content.

6.2 License to ENIP

By submitting User Content, you grant Company a non-exclusive, worldwide, royalty-free, sub-licensable licence to host, store, reproduce, display, and distribute such User Content solely for the purpose of operating, providing, promoting, and improving the Services (for example, displaying your profile to other Users, or using AI to extract profile information from a resume you upload). This licence ends when you delete the relevant content or your account, except to the extent your content has been shared with or reported by another User, or we are required to retain it under applicable law.

We do not use your messages or the audio or video of your calls to train AI models, and we do not record calls.

6.3 Your Responsibilities

You represent and warrant that you own or have the necessary rights to all User Content you submit, and that such content does not infringe any third party's intellectual property, privacy, or other rights, and does not violate these Terms, our Community Guidelines, or applicable law.

7. Intellectual Property

The Platform, including its software, design, look and feel, trademarks, logos, and all content provided by ENIP (excluding User Content), is owned by or licensed to Echelonera Technologies Private Limited and is protected under applicable intellectual property laws. You shall not copy, modify, distribute, sell, or lease any part of the Platform, nor reverse-engineer or attempt to extract the source code of our software, except as permitted by law.

8. AI Features Disclaimer

ENIP uses AI-based tools to power search, ranking, recommendations, matching, and resume-based profile creation. These features are provided to enhance your experience and are offered on an "as is" basis without any guarantee of accuracy, completeness, or suitability of results. AI-generated recommendations and match suggestions do not constitute advice of any kind, and Company is not responsible for decisions you make in reliance on them.

9. Safety

ENIP encourages responsible and safe use of the Platform. You acknowledge that:

• ENIP does not verify the identity, background, or intentions of every User;
• you are solely responsible for the precautions you take when communicating with or meeting other Users;
• you can block any User at any time by using the in-app block feature, by opening the profile of the person you want to block;
• you should meet new connections in public places, inform a trusted person of your plans, and avoid sharing sensitive financial or personal information with people you have not verified; and
• you should immediately report any User who threatens your safety, or any suspicious, abusive, or illegal behaviour, by writing an email to [email protected], using the in-app Report option and, where appropriate, to local law-enforcement authorities. In an emergency, call 112; to report cyber-crime, call 1930 or visit cybercrime.gov.in.
• you should immediately report any User who threatens your safety, or any suspicious, abusive, or illegal behaviour, by writing an email to the grievance officer, and, where appropriate, to local law-enforcement authorities.

10. Prohibited Activities

In addition to the restrictions in our Community Guidelines, you agree not to:

• use ENIP for any unlawful purpose or in violation of any applicable law;
• impersonate any person or entity, or misrepresent your identity, age, or affiliation;
• upload any content that is defamatory, obscene, or otherwise objectionable, or that infringes any third party's rights;
• use any automated means (bots, scrapers, crawlers) to access or extract data from the Platform;
• interfere with, disrupt, or attempt to gain unauthorised access to the Platform, its servers, or its networks;
• use ENIP for commercial solicitation, spam, or multi-level marketing, except as expressly permitted under our Community Guidelines;
• upload malicious code, viruses, or any content designed to damage or disrupt the Platform; or
• solicit money, financial support, or gifts from other Users, or otherwise engage in any activity described as prohibited under our Community Guidelines' "Scams, Fraud, and Theft" section.

11. Reporting, Content Moderation, and Enforcement

We may, at our discretion, review, moderate, remove, or restrict access to any User Content or account that we reasonably believe violates these Terms, our Community Guidelines, or applicable law, with or without prior notice. Enforcement actions may include warnings, feature restrictions, temporary suspension, permanent account termination, and, where warranted, reporting to law-enforcement authorities. You may report content or Users that you believe violate these Terms by writing an email on [email protected] to the grievance officer.

Report and block. You can report any profile, message, photo, call or other content, and block any User, in the App. People who are not Users can report to [email protected].

Our response times. We review every report within 24 hours of receiving it and, where we find a violation, remove the content and suspend or remove the responsible account. We act within the shorter times required by law, currently 2 hours for intimate images shared without consent, including morphed or AI-generated images. Reports involving children are prioritised as set out in our Child Safety Policy. We comply with lawful orders of courts and government authorities within the time they specify.

Appeals. If you believe we removed content or an account by mistake, write to [email protected] within 30 days and we will review the decision.

12. Third-Party Services

ENIP integrates with certain third-party service providers to deliver specific features, including AI-assisted search, push notifications, calling infrastructure, and mapping/location services, as further described in our Privacy Policy. Your use of features powered by such third-party services may also be subject to the applicable third party's own terms, to the extent disclosed to you.

13. Fees and Subscriptions

Company may, at its discretion, offer certain premium features or subscriptions for a fee in the future. Any such fees, billing terms, and cancellation/refund policies will be clearly disclosed to you at the point of purchase and will be governed by additional terms presented to you at that time.

14. Disclaimers

THE PLATFORM AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. COMPANY DOES NOT WARRANT OR GUARANTEE THE CONDUCT, IDENTITY, OR INTENTIONS OF ANY USER, AND IS NOT RESPONSIBLE FOR THE ACTIONS OR OMISSIONS OF ANY USER, ON OR OFF THE PLATFORM.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ECHELONERA TECHNOLOGIES PRIVATE LIMITED, ITS DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF, OR INABILITY TO USE, THE PLATFORM, INCLUDING ANY INTERACTION WITH ANOTHER USER, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT, IF ANY, PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Nothing in these Terms shall limit or exclude liability that cannot be limited or excluded under applicable Indian law.

16. Indemnification

You agree, to the extent permitted under applicable law, to indemnify, defend, and hold harmless Echelonera Technologies Private Limited, our affiliates, and their and our respective officers, directors, agents, and employees from and against any and all complaints, demands, claims, damages, losses, costs, liabilities, and expenses, including attorney's fees, due to, arising out of, or relating in any way to your access to or use of our Services, Your Content, Your conduct toward other users, or your breach of these Terms.

17. Termination

You may request deletion of your account at any time, through our in-app account deletion option, after which we will delete or anonymise your account instantly from the app and within 30 days from our backend server, except where we are required to retain data for legal compliance, dispute resolution, or enforcement of our agreements. We may suspend or terminate your access to the Platform, with or without notice, if we reasonably believe you have violated these Terms, our Community Guidelines, or applicable law, or for any other reason at our discretion, including discontinuation of the Services. Sections of these Terms that by their nature should survive termination (including Sections 7, 14, 15, 16, 19, and 20) shall survive.

18. Data Protection Officer

In accordance with the applicable Laws, we have appointed a Data Protection Officer to address complaints regarding the Platform and data processing:

We will acknowledge complaints and resolve them within the timelines prescribed under applicable Indian law.

19. Changes to These Terms

We may revise these Terms from time to time to reflect changes in our Services, legal or regulatory requirements, or for other operational reasons. We will post the updated Terms on the Platform with a revised "Last Updated" date and, for material changes, will provide additional notice where feasible. Your continued use of ENIP after such changes constitutes your acceptance of the revised Terms.

20. Governing Law and Dispute Resolution

These Terms shall be governed by and interpreted in accordance with the laws of India. Any dispute, controversy or claim arising out of or in connection with these Terms, including their existence, validity, interpretation, performance, breach or termination, shall first be sought to be resolved amicably through good-faith negotiation between the parties within 30 (thirty) days.

If the dispute is not resolved amicably within the aforesaid 30 (thirty) days, the parties shall refer the dispute to arbitration before an arbitral panel of three arbitrators. Each party shall appoint one arbitrator, and the two arbitrators so appointed shall appoint a third, presiding arbitrator. The arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1996. The decision of the arbitral panel shall be final and binding on the parties, and the parties explicitly acknowledge that their sole remedy for having their disputes resolved shall be by way of the arbitration described herein. The venue and seat of arbitration shall be Hyderabad, Telangana, India. The parties to the arbitration shall bear their own costs and expenses. The arbitral panel shall give reasons for its award, including any interim award. Subject to the foregoing, the courts of Hyderabad, Telangana, India shall have exclusive jurisdiction to preside over matters arising in connection with these Terms. Disputes shall be resolved on an individual basis, and class, consolidated or representative actions are not permitted, to the extent permissible under applicable law.

21. Force Majeure

We shall not be liable for any failure or delay in performance under these Terms resulting from causes beyond our reasonable control, including acts of God, natural disaster, war, terrorism, riots, government action, labour disputes, internet or telecommunications failures, or failures of third-party service providers.

22. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or arbitral tribunal of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall continue in full force and effect.

23. Entire Agreement

These Terms, together with our Privacy Policy, Child Safety Policy, EULA and Community Guidelines, constitute the entire agreement between you and the Company with respect to your use of the Platform, and supersede any prior agreements or understandings, whether written or oral.